The Terms and Conditions of petradi.com.gr in this document include the following sections: 1. Introduction. 2. Terms of Purchase. 3. Use of the Site and 4. Miscellaneous Matters, as well as the terms and conditions relating to specific matters for any process or document linked to from this Site.
1. INTRODUCTION
This website www.petradi.com.gr (the “Website”) belongs to and is managed by
Name: CHARALAMPIA ANGELOPOULOU & SIA O.E.
VAT number: 081563888
Address: 10 VEIKOU STREET, GALATSI, 11147
Contact information: 2102931260 – info@petradi.comg.gr
(hereinafter “petradi.com.gr/we/us”) and includes its Electronic Store (e-shop).
The company CHARALAMPIA ANGELOPOULOU & SIA O.E. has been registered in the General Commercial Registry (G.E.MI) under number 1712601000.
If you place an order through this Website, your confirmation of acceptance of that order constitutes a contract of purchase between you and us, which shall be governed by these Terms and Conditions and in particular by the Terms of Purchase set out below.
2. TERMS OF PURCHASE
Please read these Terms of Purchase carefully before ordering Products online from the petradi.com.gr Website.
2.1 When do these Terms of Purchase apply?
The Terms of Purchase apply to all offers and contracts related to the purchase and delivery of Products through the website petradi.com.gr. In other words, you agree to these Terms of Purchase when you (i) order anything from the Website or (ii) from any online page directly linked to the Website or when you accept an offer from petradi.com.gr. Deviation from these Terms of Purchase is possible only after a written agreement with petradi.com.gr.
2.2 Conditions for entering into a purchase contract with petradi.com.gr
You must be at least 18 years of age or older to purchase Products through the Website.
You may place an order through the Website if you are a consumer and not a reseller.
You warrant that the information you provide to petradi.com.gr at its request is accurate and complete.
2.3 How is the conclusion of a contract with petradi.com.gr completed?
Contract formation
All information contained on the Website is an invitation to expression of interest only. In other words, the information does not constitute an offer or a binding purchase contract. You agree that your order constitutes an offer to purchase the Products listed in your order.
Petradi.com.gr is entitled to confirm an order in advance, at any time and/or to refuse to accept an order without justifying its refusal and without any other obligation towards you or third parties, except the obligation to send an electronic message (hereinafter “e-mail”) to confirm receipt of your order as provided below. In any case, if petradi.com.gr does not confirm acceptance of your order within ten working days, it will be considered rejected.
All orders you submit will be approved by petradi.com.gr. It is subject to the discretion of petradi.com.gr to refuse your order. Here are examples of possible rejection of your order:
(a) If the Products you see on the Website are not available;
(b) If we have not been able to confirm the authorization of your payment.
(c) If there are shipping restrictions for any product.
(d) If there is any error in the presentation of the products on the Website, such as incorrect pricing or description.
After you have completed your order, we will send you as soon as possible and in any case within ten working days an e-mail to confirm receipt of your order, with your order number and the details of the Products you bought and the details of any shipping services. The acceptance of your order and the creation of a contract for the purchase of Products between you and petradi.com.gr will not be completed unless and until:
(i) either receive an e-mail from petradi.com.gr confirming the shipment of the Products from our establishment.
(ii) either you will have received confirmation from the carrier that the Products are ready for collection, if you have chosen to collect the Products yourself from our store or the shipping company has stored the Products in a specific pickup point, or
(iii) either receive a message from petradi.com.gr, which confirms that the Products are ready for collection from the petradi.com.gr store, in the event that you have chosen to receive the Products from our physical store.
2.4 Retention of Ownership
All Products remain in the property of petradi.com.gr until you pay the amount owed to petradi.com.gr under any agreement, including expenses, previous or subsequent shipments or partial shipments. You may not sell, dispose of, or encumber any Product before it passes into your exclusive ownership.
2.5 Quality and maintenance of Products
Slight color differences and other variations in Products are possible due to different ways of capturing images, presenting technologies or other technical reasons. Petradi.com.gr is not responsible for these differences and discrepancies.
Petradi.com.gr is not responsible for any damage resulting from incorrect use of the Products.
2.6 Cancellation of Order
Due to the fact that we process your order from the moment you send it, it is not possible to withdraw or cancel your order.
2.7 Prices
The prices shown include VAT. Prices are in Euro (EU). petradi.com.gr reserves the right to change the prices before completing your order.
petradi.com.gr reserves the right to change, limit or discontinue any offers or discounts, at any time.
petradi.com.gr charges for the transport and delivery of its products. Shipping costs vary, depending on the Product and delivery method. Where this option is available, delivery may be ‘Express’ or ‘Standard’.
For more information on transportation costs, please call us on our contact number 2102931260 or send an email. This cost, if applicable, will be charged separately, per product, and will be added to the total amount of the order.
2.8 Methods of Payment
Please check the Website for available payment methods.
2.9 Pricing
When we choose, or are required by applicable law, to issue or make available an invoice, petradi.com.gr reserves the right to issue or make electronic invoices available and you agree to this form of invoice issuance.
2.10 Delivery
petradi.com.gr will deliver to the address you have indicated within Greece within a period of 30 days from the date of conclusion of the contract, i.e. from the date of sending the confirmation email to the consumer, unless otherwise agreed. petradi.com.gr can only deliver to a home or office address or, if you have chosen to pick up the Products from our physical store. Petradi.com.gr will confirm this by email when informing you that the products are ready for collection.
Deliveries will be made on business days and times that are not public holidays in your country.
Petradi.com.gr has the right, to the extent that this is reasonably possible, to deliver orders in parts, so that you can receive your Products as soon as possible. Partial orders do not include any additional costs. However, in case you request that petradi.com.gr deliver your order in parts, petradi.com.gr may charge you for the additional shipping costs. Each part of an order constitutes a separate contract of sale. If petradi.com.gr delays the delivery of a part of the order or if part of the order is defective, this will not be a reason to cancel the rest of your order.
In the unlikely event that, after the conclusion of the sales contract, petradi.com.gr can no longer deliver your Products and is not responsible for this fact, petradi.com.gr will have the right to unilaterally terminate the contract sale. Petradi.com.gr will, of course, inform you as soon as possible and return any payments that have been made.
2.11 Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving reasons and without any charge unless you have chosen a delivery method other than the cheapest standard delivery method we offer and excluding the direct cost of returning the goods.
The withdrawal period is fourteen (14) days from the date on which you or a third party designated by you who is not the carrier takes physical possession of the products or (in the case of a multi- products, which you have ordered in a single order and which are delivered separately) the final delivery of the partially delivered products or (in the case of a contract for the delivery of a product consisting of multiple partial deliveries or items) the last partial delivery or the last item .
In any case, you can exercise the right of withdrawal immediately after the completion of your order and before the conclusion of the contract which is effected upon receiving the confirmation email from us.
To exercise the right of withdrawal you must notify us in writing by sending a clear statement (e.g. a letter sent by post, fax or email) stating your decision to withdraw from this contract.
You may use the withdrawal form, which you will find attached as Appendix 1 to these terms and conditions, without it being mandatory.
In order to comply with the withdrawal period you must send us the declaration of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from the contract of sale, we will refund to you all the amount received from you, including the cost of delivery (with the exception of additional charges arising from the fact that you have chosen a different delivery method than the most economical basic delivery method that we offer), immediately and at the latest within fourteen (14) days from the date on which we will have received the declaration of withdrawal from the sales contract. For this payment we will use the same payment method that you used for the original transaction, unless we arrange a different method in accordance with you. You will not be charged for this refund under any circumstances. We may delay the refund until we receive the returned products or until proof is provided that you have returned them, whichever occurs first.
We will bear the cost of returning the products.
You must return the products immediately, and in any event no later than fourteen (14) days from the date on which you give us written notice of withdrawal from this contract. The deadline will be deemed to have been met if you dispatch the goods before the expiry of the fourteen (14) day period.
A simple (but not mandatory) way to exercise your right of withdrawal is to choose one of the options below:
Complete the withdrawal form attached to these Terms and Conditions (or make some other express statement), add it to the packaging in which you are returning our products (corresponding to the contract you wish to withdraw from) and return the package to us; according to the return policy as stated in the section.
Fill out the customer service form, which you will find at http://www.petradi.com.gr/formaypanaxorisis. In order for us to process your cancellation, please fill in (1) your first name and (2) your last name, (3) select the “Orders & Delivery” category, (4) enter “withdrawal” in the subject line, and (5) attach a scan of the completed withdrawal form (see Appendix 1 of these General Terms and Conditions) AND/OR enter in the “question” field a clear statement that you wish to withdraw from the contract, for example by writing “I/We* hereby notify letter stating that I/We withdraw from My/Our contract for the sale of the following products: [<< In order to be able to proceed with the withdrawal, please indicate: (i) the relevant products, (ii) the order, (iii) the order date and (iv) when you received the products <<] “If you use this option, we will confirm receipt of your withdrawal immediately by e-mail.
If the returned Product arrives after the expiry date or the Product has been used or damaged beyond normal use or has not been returned in its original packaging, petradi.com.gr reserves the right to refuse the return and will not give any compensation.
All returned packages must be sent using the return form from the carrier or using some other form of trackable shipping.
The return of the Products is at the expense of petradi.com.gr, as long as it is a reasonable expense.
The length of time the returned product is in transit is beyond our control, although we process your return promptly. You should therefore allow a processing period of at least fourteen (14) days – for us to receive and process your return. Although petradi.com.gr usually refunds within approximately two (2) days after a refund is forwarded, it may take additional time for a bank or credit card company to process a refund and for the amount to be deposited in an account. When we have received and examined the Product(s), we will notify you by email. We will refund you the full value of the Product(s). Refunds will be made using the same payment method used for the original purchase.
2.17 Change Policy
petradi.com.gr does not exchange Products. If you wish to exchange a Product, you will need to return the product you purchased and place a new order. A refund of the purchase amount is only possible when the return is made in accordance with our return policy.
2.18 Damaged or Defective Products
For petradi.com.gr, quality is of utmost importance. We carefully control all our products in real-world conditions to ensure that they can fully meet the purpose for which they are designed. It is extremely rare for our Products to be damaged or defective. Petradi.com.gr has a legal obligation to ensure that its Products are in accordance with the purchase contract.
The returned Products are inspected by petradi.com.gr and the purchase price is refunded, if the damage is the result of a manufacturing defect or deviation from the factory specifications. We commit to refund the full purchase price of any defective Products.
If the problem is due to a cause other than the quality of the materials or the assembly process, the original product will be returned to you. No returns are made for Products:
Acquired from a source other than the petradi.com.gr Website.
Damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame, high temperatures, sharp objects, etc.).
Damaged by misuse
Our Customer Service team is at your service. Please feel free to contact us with any questions or comments. Call us at 2102931260 or send us an email.
3. USE OF THE SITE
3.1 Website Content
All content displayed or presented on the Site, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, animations, audio, illustrations and software (“Content”), is owned by the Company CHARALAMPIA ANGELOPOULOU & SIE O.E. or its content suppliers. All elements of the Website, including but not limited to its general design and content, may be protected by copyright, moral rights, database rights, trademarks and other laws related to intellectual property rights. Except as expressly permitted in the context of an agreement with the company CHARALAMPIA ANGELOPOULOU & SIA O.E., no part or element of the Website or its Content may be copied or retransmitted by any means. The Website, its Content and all related rights shall remain the exclusive property of CHARALAMPIA ANGELOPOULOU & SIA O.O., unless otherwise expressly agreed. All rights reserved.
3.2
The copyright in all the Content is and remains the property of the company CHARALAMPIA ANGELOPOULOU & SIA O.E. Except as may be otherwise stated in specific documents within the Site, you are authorized to view, print, and download Content found on the Site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any content without first obtaining approval from CHARALAMPIA ANGELOPOULOU & SIA O.E. For the purposes of these terms, the use of any such Content on any other Website or computer network environment is prohibited. You may not remove any copyright, trademark or other proprietary information from Content found on the Site.
3.3 Statement of Warranties
The Site and Content are provided free of charge and are provided “as is” and without warranties of any kind. The information on the Website is for general information only and is not advisory in nature.
petradi.com.gr does not represent or guarantees that the information and/or services contained on the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or other harmful elements.
In addition, petradi.com.gr will not provide specific IT infrastructure or connectivity. Consequently, petradi.com.gr cannot represent or guarantee that the Website will function uninterrupted or error-free. petradi.com.gr does not guarantee or promise that the Website Content is correct, accurate, sufficient, useful, current, reliable or otherwise, in any case and to the maximum extent permitted by applicable law.
3.4 Limitation of Reliability
Use of the Website is at your own risk. Neither petradi.com.gr, nor any of its employees, officers, directors or any of its partners or any other party involved in the creation, production or delivery of the Website shall be liable for any direct, indirect, special, consequential or other damages resulting from the use of or inability to use the Site Content, including damages caused by viruses or inaccuracies or defects in the Information found on the Site or the performance of the products or anything else arising in connection with Terms and Conditions of Use of the Website, even if petradi.com.gr has been informed of the possibility of such damages.
4. MISCELLANEOUS
4.1 How can you contact us?
If you have any questions or comments about the Website or the petradi.com.gr Terms and Conditions or in the unlikely event that you want to file a complaint, please do not hesitate to contact us by calling 2102931260 or emailing at info@petradi.com.gr
4.2 Priorities
In the event of a conflict between petradi.com.gr Terms and Conditions and any content in other parts of the Website or in links, the petradi.com.gr Terms and Conditions contained in this document shall prevail.
4.3 Amendments to the petradi.com.gr Terms and Conditions
We reserve the right to modify the petradi.com.gr Terms and Conditions at any time.
The use of this website, as well as any purchase agreement executed between you and us, will be subject to the version of the petradi.com.gr Terms and Conditions in effect at the time you place the order through this Website or on the day you will browse this Site (as applicable).
Please periodically check the petradi.com.gr Terms and Conditions for any changes.
4.4 Data Protection
By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.
4.5 Subcontracting and Assignment
petradi.com.gr reserves the right to assign, transfer or replace all or any of its rights and obligations under the petradi.com.gr terms and conditions, provided that your rights are not affected, such as defined in the petradi.com.gr terms and conditions.
4.6 Events beyond the reasonable control of petradi.com.gr
petradi.com.gr will not be held responsible for any delay or failure to perform or comply with the obligations arising from the terms and conditions of petradi.com.gr, when the delay or failure is due to a cause which is beyond the reasonable control of petradi.com.gr.
4.7 Applicable Law and Jurisdiction
The petradi.com.gr Terms and Conditions are governed by Greek law.
You and petradi.com.gr submit to the exclusive jurisdiction of the courts of Athens.
For more information we are always at your disposal either by phone at 2102931260 or by e-mail at info@petradi.com.gr